Effective Date: 20 May 2026

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Welcome to the website of Xitsunga Hilltop Lodge (“Xitsunga Hilltop Lodge”, “we”, “our”, or “us”).

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We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.

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By using our website, you agree to the terms of this Privacy Policy.

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1. Who We Are

Xitsunga Hilltop Lodge
R40, Grietjie Private Nature Reserve
Phalaborwa, 1390
South Africa

Email: bookings@xitsunga.co.za
Telephone: +27 83 525 1127

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2. Information We Collect

We may collect and process the following personal information:

• Name and surname

• Email address

• Telephone number

• Country of residence

• Booking and travel information

• Dietary or special accommodation requirements

• Information submitted through contact forms

• Website usage information through cookies and analytics tools

 

3. How We Collect Information

We collect information when you:

• Submit an enquiry through our website

• Make a reservation or booking request

• Contact us via email, phone, or social media

• Subscribe to marketing communications

• Browse our website

 

4. Purpose of Collecting Personal Information

Your personal information may be used to:

• Process and manage bookings and enquiries

• Communicate with you regarding your stay

• Provide customer support

• Improve our website and guest experience

• Send relevant marketing communications (where consent has been provided)

• Comply with legal and regulatory obligations

 

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

• Booking and payment service providers

• IT and website service providers

• Tourism or travel partners directly related to your reservation

• Regulatory authorities where required by law

All third parties are required to keep your information secure and confidential.

 

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss

• Unauthorised access

• Misuse

• Disclosure

• Alteration or destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may collect non-personal browsing information such as:

• Browser type

• Device information

• Pages visited

• Time spent on the website

You may disable cookies in your browser settings, although some website features may not function properly.

 

8. Your Rights Under POPIA

In terms of South African privacy legislation, you have the right to:

• Request access to your personal information

• Request correction or deletion of your information

• Object to the processing of your information

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details above.

 

9. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal, tax, and regulatory obligations

• Resolve disputes or enforce agreements

 

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.

 

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Xitsunga Hilltop Lodge
Email: bookings@xitsunga.co.za
Telephone: +27 83 525 1127